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Frequently asked questions

Complete Care FAQs

Subscription For Commercial Clear Comfort AOP Systems

Have questions? We’re happy to help! Here are answers to our most frequently asked questions about Complete Care.

The Complete Care program provides the following coverage and services for applicable products so long as customers are in good standing:

  • 12-Month Cartridge Replacement
  • Parts: Compressor, Tubing, Air Check Valves, Diffuser, Venturi Manifold, Clamps, Barbs and Brackets
  • Free Pump Head Kit Every 3rd Exchange
  • Cartridge Replacement Tracking
  • Free Tubing Every Exchange
  • Free Return Shipping on Expired cartridges
  • Perpetual Warranty
  • Rapid Customer Support

Additional terms and conditions related to the program and warranty can be found in the Complete Care Agreement at clearcomfort.com/terms.

The following products are currently eligible for Complete Care:

  • Dual CCW100
  • CCW300A
  • CCW300
  • CCW500

The AOP cartridges for units are rated for 1 year of use. With Complete Care, we will send you a replacement cartridge annually (or after 1 year total use for seasonal operators) at no additional cost for quick, simple maintenance. 

Compressors used in Clear Comfort systems may require replacement after several years, which is covered under the Complete Care offering. Other components of the Clear Comfort products are covered in case of accidental damage with long term use.

Yes, you will be able to receive the Complete Care services and offering at the same price offered through your pool management dealer to simplify the management of your equipment.

Complete Care is a monthly subscription service designed to help customers manage cash flow. 

Payments can be made via credit card or ACH transfer. Any expired payment sources should be updated within 30 days to maintain warranty. 

Equipment that requires maintenance or replacement should be packaged in either the original product packaging or a suitably sized & packed box and sent via (UPS account?) to the following address:

Clear Comfort – Customer Success
168 Ctc Blvd Suite E,
Louisville, CO 80027

Shipping costs for warranty replacement under the Complete Care service are covered by Clear Comfort. 

To sign up for the Complete Care service package, please reach out to our Sales team at:

Or, fill out your Clear Comfort Warranty card and return it to:

168 CTC Blvd, Suite E
Louisville, CO 80027

We will work with you to set up a plan that works for you to keep your water clean and swimmers happy!

Terms and Conditions Apply.